Professional Development University Presented
A 60-Minute Audio Conference Scheduled for:
December 22, 2009, 2:00 – 3:00 PM ET
Employees with toxic attitudes don’t just make life miserable for their bosses. They poison an entire department, sapping the morale and productivity of everyone around them. But did you ever wonder why some supervisors don’t have any “bad apples”? The reason is that they’ve mastered techniques for turning troublemakers into productive employees who contribute to their teams. You can too.
This course will discuss three key principles that supervisors must understand to manage employees who have toxic attitudes.
#1 Defining Attitude…We toss around this word “attitude,” but what does it really mean? “He/she has a bad attitude.” Nobody has a good or bad attitude. Attitude cannot be measured. And if you can’t measure it, you have a hard time managing it! Our speaker will take “attitude” out of the subjective and make it real.
#2 Send the Right Message, Good employees know who’s a bad employee. Good employees know that we know. Good employees are looking toward us for some leadership. Learn practical skills any supervisor can use to help create an atmosphere of productivity and profit.
#3 Situational Management…How to manage negative “attitude.” Case studies to illustrate and help solve those day-to-day issues many managers face. This course will take on insubordination, gossip, absenteeism/tardiness, constant complaining and morale. Arm yourself with options to help deal with some of your most difficult “attitude” problems.
Purchase today!
